Privacy Policy
The short version: We collect only what we need to run Redeemed. We never sell your data, we never use it for advertising, and we do not track you across other apps or websites. Your recovery journey is personal — we keep it that way.
1. Who we are
Redeemed — Quit Gambling (the "App") is operated by NexGen CX, LLC ("Redeemed", "we", "us"). We are the data controller for the information described in this policy. Questions or requests: support@redeemedapp.com.
2. Information we collect
Information you provide:
- Account details (name or nickname, email address) when you create an account
- Recovery data you enter: sobriety start date and streaks, daily check-ins (mood, triggers, notes), journal entries, personal motivations, and quiz/onboarding responses
- Messages you send to Hope, the AI recovery guide, and chats in the Recovery Toolkit
- Community posts and comments you choose to share
- Support requests and communications with us
Information collected automatically:
- Device type, operating system and App version, session timestamps
- Subscription status (whether Premium is active) — payment itself is processed by Apple; we never see or store your payment card details
We do not collect precise location, contacts, or camera/microphone data unless a feature you use explicitly asks for that permission.
3. How we use your information
- To create and manage your account and sync your data across your devices
- To personalize your recovery experience: streaks, money and time saved, check-ins, and content
- To power the Hope AI guide and community features
- To send optional notifications (check-in reminders, milestone alerts) — you can turn these off any time in your device settings
- To respond to your support requests
- To comply with our legal obligations
We do not use your data for advertising, sell it to third parties, or share it with data brokers.
4. Hope, our AI guide
Hope is powered by Rork, a third-party AI service. When you use Hope or the chat in the Recovery Toolkit, your messages are sent to Rork to generate a reply. Your onboarding and quiz responses are also processed by the AI service to personalize your recovery plan.
Your chats are stored as part of your account data and are kept until you delete your account. Hope is a supportive companion, not a licensed healthcare provider — please do not rely on it for medical advice, and avoid sharing information you consider medically sensitive.
5. Third-party services
We use a limited set of processors, sharing only the data each one needs:
- Supabase — database, authentication, and storage
- Apple / Google Sign-In — optional authentication
- Expo — app infrastructure, updates, and push notifications
- Superwall — subscription paywall. The App sends Superwall your email address and account ID to present your paywall and confirm your subscription status (billing itself is handled by Apple)
- Rork — the AI service that powers Hope and the Toolkit chat (see Section 4)
Each provider operates under its own privacy policy and a data processing relationship with us.
6. Tracking
We do not track you across apps or websites owned by other companies, and we do not use the Apple advertising identifier (IDFA) for advertising.
7. Data storage and security
Your account data is stored with Supabase, our database and authentication provider, using encryption in transit (TLS) and at rest. We apply access controls and review our security practices regularly. No system is perfectly secure; if a breach affects your personal data, we will notify you as required by applicable law.
8. Your rights and choices
Depending on where you live (including under GDPR and US state privacy laws such as the CCPA/CPRA), you may have the right to:
- Access a copy of the data we hold about you
- Correct inaccurate information
- Delete your account and associated data — you can do this in the App (in the App: Profile → Delete Account) or by emailing us
- Export your data in a portable format
- Opt out of push notifications at any time in your device settings
- Withdraw consent at any time
We will not sell your personal information or share it for cross-context behavioral advertising, and we will not discriminate against you for exercising your rights. To make a request, contact support@redeemedapp.com; we respond within 30 days (and sooner where the law requires).
9. Data retention
We keep your data — including your AI chats — while your account is active. When you delete your account, we delete or anonymize your personal data within 30 days, except where we must retain limited records for legal, tax, or fraud-prevention purposes.
10. Children's privacy
Redeemed is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18; if you believe we have, contact us and we will delete it promptly.
11. International transfers
Our processors may store and process data in the United States and other countries. Where required, we use appropriate safeguards (such as standard contractual clauses) for international transfers.
12. Changes to this policy
We may update this policy from time to time. For material changes, we will notify you in the App or by email at least 14 days before they take effect. The "Last updated" date above reflects the most recent revision.
13. Contact us
Email: support@redeemedapp.com
Company: NexGen CX, LLC
If you are struggling right now: call or text 1-800-MY-RESET (1-800-697-3738) — free, confidential, 24/7 — or SAMHSA's National Helpline at 1-800-662-4357. In an emergency, call 911 or 988.