Privacy Policy

Introduction

Welcome to Redeemed. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and related services.

Given the sensitive nature of gambling addiction recovery, we take extra precautions to ensure your data is secure and your journey remains confidential.

Information We Collect

Information You Provide

When you create an account and use Redeemed, you may provide us with: your name and email address, recovery goals and milestones, journal entries and personal reflections, community interactions and messages, and feedback and support requests.

Automatically Collected Information

We automatically collect certain information when you use our app: device information (type, operating system, unique device identifiers), usage data (features accessed, time spent in app, interaction patterns), analytics data to improve app performance and user experience, and crash reports and error logs for technical troubleshooting.

How We Use Your Information

We use the information we collect for the following purposes:

• Personalized Support: Tailoring your recovery experience based on your goals and progress.
• AI Companion: Providing relevant, faith-based guidance through our Hope Companion feature.
• App Improvement: Analyzing usage patterns to improve features and user experience.
• Communication: Sending important updates, encouragement, and milestone notifications.
• Safety & Security: Protecting against unauthorized access and ensuring platform integrity.

Data Sharing and Third Parties

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Trusted partners who help us operate and improve the app.
• Legal Requirements: When required by law or to protect our rights.
• Emergency Situations: If we believe there is an imminent risk to safety.

We do not share your recovery journey, personal struggles, or identifying information with any third parties for marketing or advertising purposes.

Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure cloud storage, regular security audits, and access controls limiting who can view your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and data.
• Data Portability: Receive your data in a portable format.
• Opt-Out: Unsubscribe from non-essential communications.

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Redeemed is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: [email protected]