Privacy Policy

Introduction

Welcome to Redeemed. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and related services.

Given the sensitive nature of gambling addiction recovery, we take extra precautions to ensure your data is secure and your journey remains confidential.

Information We Collect

Information You Provide

When you use Redeemed, you may provide us with the following information:

• Your chosen nickname or display name
• Information about your gambling habits (time spent, money spent, types of gambling)
• Your reasons for seeking recovery
• Responses to our assessment questionnaire
• Messages and conversations with our Hope companion AI
• Progress tracking data and milestone achievements

Automatically Collected Information

We automatically collect certain information when you use our app:

• Device information (type, operating system, unique device identifiers)
• Usage data (features accessed, time spent in app, interaction patterns)
• Analytics data to improve app performance and user experience
• Crash reports and error logs for technical troubleshooting

How We Use Your Information

We use the information we collect for the following purposes:

• Personalized Support: To provide customized recovery guidance, track your progress, and offer relevant coping tools
• AI Companion: To enable meaningful conversations with Hope, our AI companion, and provide contextual support
• App Improvement: To analyze usage patterns, identify bugs, and enhance features
• Communication: To send you important updates, motivational messages, and milestone celebrations
• Safety & Security: To protect against fraud, abuse, and ensure the safety of our community

Data Sharing and Third Parties

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Service Providers: We work with trusted third-party services for analytics, cloud storage, and AI processing. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our users.
• Emergency Situations: If we believe disclosure is necessary to prevent serious harm or danger to you or others.

We do not share your recovery journey, personal struggles, or identifying information with any third parties for marketing or advertising purposes.

Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure cloud storage, regular security audits, and access controls limiting who can view your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Receive your data in a structured, commonly used format
• Opt-Out: Unsubscribe from non-essential communications

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Redeemed is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy in the app and updating the "Last updated" date. Your continued use of Redeemed after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: