Terms of Use
The short version: Redeemed is a faith-based support companion — not treatment and not a substitute for professional help or Gamblers Anonymous. Premium is an auto-renewing subscription billed by Apple that you can cancel any time in your Apple account settings. Use the App honestly, treat the community with care, and these terms stay simple.
1. Acceptance of terms
By downloading, installing, or using Redeemed — Quit Gambling (the "App"), you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use the App. These terms are a binding agreement between you and NexGen CX, LLC ("we", "us"). Apple's standard End User License Agreement also applies to your use of the App on Apple devices, except where these terms lawfully add to it.
2. Eligibility
You must be at least 18 years old to use Redeemed. By using the App you confirm that you meet this requirement.
3. What Redeemed is — and is not
Redeemed is a self-help recovery companion: streak and progress tracking, daily check-ins, an Urge Recovery Toolkit, the Hope AI guide, the Twelve Steps with scripture and prayer, community support, and a Gamblers Anonymous meeting finder. Redeemed is not a treatment program, therapy, or medical, psychological, or financial advice, and it is not affiliated with or endorsed by Gamblers Anonymous. Always seek the advice of qualified professionals with questions about addiction or any medical condition. If you are in crisis, call or text 1-800-MY-RESET (1-800-697-3738) or, in an emergency, 911 or 988.
4. Your account
- Provide accurate information when you register, and keep your credentials secure and confidential
- You are responsible for activity under your account; tell us immediately about unauthorized use
- You may delete your account at any time in the App (Profile → Delete Account)
- We may suspend or terminate accounts that violate these terms
5. Premium subscriptions
Redeemed is free to download, and full use of the App requires Redeemed Premium, an auto-renewing subscription presented after onboarding (monthly and yearly plans; current prices are shown in the App and on our App Store page — currently US$9.99/month and US$39.99/year; prices may vary by region and may change with notice as Apple permits).
- Billing: Payment is charged to your Apple Account at confirmation of purchase. We do not collect or store your payment details.
- Auto-renewal: Your subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends, at the same price unless you have been notified of a change.
- Free trials: If a free trial is offered, any unused portion is forfeited when you purchase a subscription. After a trial ends, the paid subscription begins automatically unless cancelled before the trial ends.
- How to cancel: Open the Settings app on your device → your name → Subscriptions → Redeemed → Cancel Subscription. Deleting the App does not cancel a subscription.
- Refunds: Purchases are made through Apple and refunds are handled by Apple under its policies; we cannot issue refunds for App Store purchases directly.
- Restore: You can restore an active subscription on any device signed in with the same Apple Account (Restore Purchases in the App).
6. Acceptable use
When using Redeemed, you agree not to:
- Use the App for any unlawful purpose, or to promote gambling or other addictive behaviors
- Post content in community features that is harmful, abusive, harassing, or that shares another person's private information
- Impersonate another person or misrepresent your identity
- Interfere with the App's functionality or security, or attempt to reverse engineer it except where the law allows
- Present AI-generated or community content as professional advice
Community content reflects its authors, not NexGen CX, LLC. We may remove content or accounts that break these rules.
7. Hope, our AI guide
Hope provides supportive, faith-based encouragement generated by an AI model. Its responses may occasionally be inaccurate or incomplete and are not professional advice of any kind. In a crisis, contact 1-800-MY-RESET or emergency services — not the chat.
8. Content and intellectual property
The App's content, design, and software are owned by NexGen CX, LLC or its licensors and are protected by intellectual property laws. Scripture quotations are used under applicable licenses and fair-use provisions. Content you create (such as journal entries) remains yours; you grant us a limited license to store and process it solely to operate the App for you. Community posts you share are licensed to us for display within the App.
9. Disclaimer of warranties
The App is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation. Recovery tools and content are supportive and informational; individual results vary and we make no guarantee regarding recovery outcomes.
10. Limitation of liability
To the maximum extent permitted by law, NexGen CX, LLC and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the App. Our total liability for any claim under these terms will not exceed the amount you paid us in the 12 months before the claim (or US$50 if you paid nothing). Nothing in these terms limits liability that cannot be limited under applicable law. Apple is not responsible for the App or any claims relating to it, as set out in Apple's standard EULA.
11. Governing law and disputes
These terms are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules. Disputes will be resolved through binding arbitration in Maryland in accordance with applicable arbitration rules, except that either party may bring a claim in small-claims court, and you may opt out of arbitration by notifying us in writing within 30 days of first accepting these terms.
12. Changes to these terms
We may update these terms from time to time. For material changes, we will notify you in the App or by email at least 14 days before they take effect. Continuing to use the App after changes take effect means you accept the updated terms.
13. Contact us
Email: support@redeemedapp.com
Company: NexGen CX, LLC. We aim to respond within 2 business days.